Furthermore, relationships between professionals working in the health and social care organisation involve not only their professional interaction or interpersonal relations but also their legal relations. From the moment of employment, a professional entering a health and social care organisation gets involved into legal relations that implies that the individual has not only rights but also liabilities and duties which he/she has to fulfil to the full extent. In this respect, the duty of care is, in my opinion, the most important part of professional relationships because it affects the interaction between health and social care professionals and their clients.
Communication plays a crucial role in health and social care. Effective communication allows improving interpersonal relationships. This fact means that health and care service workers need to develop the proper communication skills to effectively communicate with service users. According to researchers, “people who use health, social care and early years services, are often dependent on care workers for obtaining and giving information” (Fisher, 2005, p. 53). As technology continues to provide benefits to various fields of human activity, the health and social care field is no exception. Today health and social care professionals effectively utilize these benefits, which provide considerable improvements in health and social care applications. A wide range of information and communication technologies (ICT) are used to enhance health and social care services (Martinho et al., 2013). Stephen A. Webb states that “new ICTs will come to have a decisive role in the complex field of transformations that are taking place in the caring professions” (p. 223). Generally speaking, the role of communication in health and social care is really important as it involves the application of the proper communication skills, deals with various factors that influence the effectiveness of communication process and reflects the use of information and communication technology in health and social care settings to meet the need of clients.
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